Terms of Service

Welcome to Desire Beauty! We are delighted to have you as a customer and want to ensure that you have a seamless shopping experience with us. Please take a moment to review our Terms of Service below:

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website.

2. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of Desire Beauty and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

3. Product Information

We strive to provide accurate and up-to-date information about our products. However, we cannot guarantee that all product descriptions, images, and prices are error-free. In the event of an error, we reserve the right to correct it and cancel any orders placed for products with incorrect information.

4. Pricing and Payment

All prices listed on our website are in Botswana Pulas and are subject to change without notice. We accept various payment methods, including cash on delivery, FNB Ewallet and EFT. By providing your payment information, you authorize us to charge the specified amount for your order.

5. Makeup Service Bookings

Bookings are to be made a week prior to the date and secured with a non-refundable fee of 50%.

6. Shipping and Delivery

We offer delivery in Gaborone and surrounding areas, and strive to process and deliver orders within 2 business days. Delivery to the rest of Botswana shall be dependent on the courier service provider. We are not responsible for any delays or damages that occur during transit.

7. Returns and Exchanges

If you are not completely satisfied with your purchase, you may return or exchange the item within 7 days of receipt. Contact us via email to initiate return services. No refunds allowed.

8. Privacy and Security

We value your privacy and take the security of your personal information seriously. Please review our Privacy Policy to understand how we collect, use, and protect your data when you use our website.

9. Limitation of Liability

In no event shall Desire Beauty be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products purchased from us.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Botswana. Any disputes arising out of or relating to these terms shall be resolved in the courts of Gaborone, Botswana.

Thank you for taking the time to review our Terms of Service. If you have any questions or concerns, please contact our customer support team.